Refund Policy

At Jameel Communication Shop, we value customer satisfaction and aim to ensure you are happy with your purchase. Below is our refund policy to address any concerns.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The product is defective or damaged upon delivery.
  • The wrong product was delivered.
  • The product is unopened, unused, and returned in its original packaging within 7 days of purchase.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products (e.g., accessories such as headphones, cables, or screen protectors).
  • Products damaged due to misuse, improper handling, or accidental damage by the customer.
  • Perishable or consumable items (e.g., certain phone cleaning products).
  • Custom or special-order items, unless they arrive damaged or defective.

3. Refund Process

To initiate a refund:

  1. Contact us at +92 313 4984455 or info.jameelshop@gmail.com within 7 days of purchase.
  2. Provide proof of purchase (receipt or invoice) and details of the issue.
  3. If required, return the item to our shop at Makan No. 715, Gali No. 15, Muhallah Zafar Colony, Okara.

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

4. Refund Methods

If your refund is approved:

  • For cash purchases: Refunds will be issued in cash.
  • For online or bank transfers: Refunds will be processed to the original payment method.

Refunds are typically processed within 5-7 business days after approval.

5. Exchanges

If you prefer, we can exchange the defective or incorrect product instead of issuing a refund. Exchanges are subject to product availability.

6. Delivery Charges

Refunds will not include delivery charges unless:

  • The product was defective, damaged, or incorrect upon arrival.

7. Important Notes

  • Products returned without prior approval or outside the eligible period will not be accepted.
  • Refunds may be declined if the returned product does not meet the conditions mentioned above.

8. Contact Us

If you have any questions or need assistance regarding refunds, please reach out to us:

  • Phone: +92 313 4984455
  • Email: info.jameelshop@gmail.com

We are committed to ensuring a smooth and fair refund process. Thank you for choosing Jameel Communication Shop!